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By using Zippy's services, you agree to these Terms and Conditions. Please read them carefully before booking any services.
When you select a recurring service (weekly, bi-weekly, or monthly), you authorize Zippy to automatically schedule and perform the selected service at the chosen frequency.
By checking the "Recurring Payment Authorization" checkbox during booking, you authorize Zippy to:
Variable Pricing: The cost of recurring services may vary from visit to visit based on changes to your property, service scope, or other factors. Examples include:
Important: Any price increase or decrease exceeding $10 from your original quoted price will require our prior approval via email before the service is performed. You will have the opportunity to approve, modify, or cancel the service if the pricing changes significantly.
Rate Guarantee Period: Your recurring service rate is guaranteed for 3 months from your enrollment date or the date of any rate change. Zippy reserves the right to adjust recurring service rates to reflect market conditions, with 30 days advance notice via email. If you do not wish to continue at the new rate, you may cancel your recurring service through the customer portal at any time before the new rate takes effect.
You may modify or cancel your recurring services at any time through your customer portal or by contacting Zippy support. Changes take effect for the next scheduled service.
Recurring services receive a 5% discount on the Zippy Service Fee as a benefit for your ongoing commitment.
All payments are processed securely through Stripe. Zippy does not store your complete credit card information.
Third-Party Payment Processor: Zippy uses Stripe, Inc. as our exclusive payment processor. Stripe is a PCI DSS Level 1 certified payment processor, the highest level of security certification in the payments industry.
Data Storage and Transmission: When customers enter payment information:
Recurring Payments: For recurring services, customers authorize future charges through Stripe's Setup Intent API. This authorization:
Compliance and Liability: By using Stripe as the payment processor, Zippy's PCI DSS compliance obligations are significantly reduced as we do not handle, process, or store sensitive cardholder data. Stripe maintains compliance with PCI DSS, SOC 1 Type 2, SOC 2 Type 2, and ISO 27001 standards.
This technical documentation is provided for legal review and compliance purposes. For more information about Stripe's security practices, visit: https://stripe.com/docs/security
Zippy charges a service fee in addition to the professional's base rate. This fee covers platform costs, customer support, insurance, and payment processing.
Applicable sales tax (8.25% in Texas) will be added to all services as required by law.
Quotes generated through our platform are valid for 48 hours from the time of generation. After this period, pricing may change based on current rates, and you may need to request a new quote. This applies to one-time service bookings; recurring service pricing is subject to the Rate Guarantee Period described in Section 2.3.
SMS/text message notifications are completely optional. You must explicitly opt in through your account settings and verify your phone number before receiving any text messages from Zippy.
By opting in to SMS notifications, you consent to receive transactional text messages related to your services at the phone number you provide.
If you opt in, you may receive the following types of text messages:
Message frequency varies based on your service bookings and activity. You will only receive messages related to services you have booked or are actively using.
Message and data rates may apply based on your mobile carrier's plan. Zippy is not responsible for any charges you may incur from your mobile carrier for receiving text messages.
You can opt out of SMS notifications at any time by:
Note: Opting out of SMS notifications will not affect your ability to use Zippy's services. You will still receive important communications via email.
For help with SMS notifications, you can:
Zippy uses Twilio for SMS delivery. By opting in to SMS notifications, you acknowledge that your phone number will be shared with Twilio for the purpose of delivering text messages. Twilio's privacy policy can be found at twilio.com/legal/privacy.
You are responsible for providing accurate property access instructions. Zippy is not responsible for delays caused by incorrect or incomplete access information.
Zippy strives to provide high-quality services through our network of professionals. If you are not satisfied with a service, please contact us within 24 hours for resolution.
Services may be rescheduled due to severe weather or other unforeseen circumstances. You will be notified as soon as possible of any changes.
Zippy Services LLC ("Zippy") is a technology platform that connects customers with independent service professionals. Zippy does not directly employ service professionals, nor does Zippy directly provide home services.
Our role is to:
All service professionals who provide services through the Zippy platform are independent contractors, not employees, agents, or representatives of Zippy.
This means:
ZIPPY IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SERVICE PROFESSIONAL.
By using our platform, you acknowledge and agree that:
While Zippy is not liable for service professionals' work, we are committed to helping resolve disputes:
However, this assistance does not create liability on Zippy's part for the professional's actions or work.
As a customer using the Zippy platform, you acknowledge that:
To the fullest extent permitted by law, Zippy's total liability to you for any claims arising from your use of the platform or services booked through the platform shall not exceed the amount you paid to Zippy for the specific service giving rise to the claim.
IN NO EVENT SHALL ZIPPY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL.
Zippy currently operates exclusively in Collin County and Denton County, Texas, with a primary focus on Frisco, TX and surrounding communities.
We reserve the right to:
While we strive to provide reliable service, we do not guarantee that services will be available at all times or in all areas within our service region. Service availability depends on the availability of independent professionals in your area.
The Zippy platform, including our website, mobile applications, logos, branding, software, AI technology, and all related intellectual property, are owned by Zippy Services LLC and are protected by copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our platform or technology without our express written permission.
When you use our Services, you may upload or submit content including:
License Grant:
By submitting content to Zippy, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, and display your content for the following purposes:
You retain ownership of any content you submit. The license you grant us does not transfer ownership - it simply allows us to use the content to operate and improve our platform.
You can request deletion of your content by contacting us, though we may retain certain information as required by law or for legitimate business purposes.
You represent that any content you submit does not violate any laws or third-party rights. You are solely responsible for the content you provide and any consequences of sharing that content.
You may close your Zippy account at any time by contacting us at info@zippydoes.com. Upon account closure, you will no longer have access to your service history, though we may retain certain information as required by law.
We reserve the right to suspend or terminate your account, refuse service, or cancel bookings at any time, for any reason, including but not limited to:
Upon termination or suspension:
Zippy shall not be liable to you or any third party for any termination or suspension of your account or access to our Services.
THE ZIPPY PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.
To the fullest extent permitted by law, Zippy disclaims all warranties, whether express, implied, or statutory, including but not limited to:
Important Clarifications:
Some jurisdictions do not allow the exclusion of certain warranties. In such cases, some of the above exclusions may not apply to you, and you may have additional rights under applicable law.
Before filing any formal claim, you agree to contact us first to attempt to resolve the dispute informally:
IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, YOU AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE ZIPPY PLATFORM SHALL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT.
YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND ZIPPY INDIVIDUALLY. TO THE FULLEST EXTENT PERMITTED BY LAW:
Notwithstanding the above, either party may bring a claim in small claims court if it qualifies, or seek injunctive relief in court to prevent actual or threatened infringement of intellectual property rights.
You have the right to opt out of this arbitration agreement within 30 days of first using our Services by sending written notice to:
Zippy Services LLC
Email: info@zippydoes.com
Subject: "Arbitration Opt-Out"
If you opt out, you retain the right to litigate disputes in court, but the class action waiver still applies.
These Terms and any disputes arising from them shall be governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any litigation not subject to arbitration shall be conducted exclusively in the state or federal courts located in Collin County, Texas.
Your personal information and payment data are protected in accordance with our Privacy Policy. We use industry-standard encryption and security measures to safeguard your data.
Zippy reserves the right to update these Terms and Conditions at any time. Material changes will be communicated to customers via email. Continued use of our services after changes constitutes acceptance of the updated terms.
For questions about these Terms and Conditions, please contact us at:
Email: info@zippydoes.com
By using Zippy services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.