Cookie Policy

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1. Introduction

This Cookie Policy explains how Zippy Services LLC ("Zippy," "we," "us," or "our") uses cookies and similar technologies when you visit our website at zippydoes.com (the "Website").

This policy provides you with clear and comprehensive information about the cookies we use and the purposes for using them.

2. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.

Cookies allow websites to recognize your device and remember information about your visit, such as your preferred language, login status, and other settings.

3. Types of Cookies and Technologies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Website and services. They enable core functionality such as security, authentication, and network management. You cannot opt-out of these cookies as they are required for the Website to function properly.

Firebase Authentication Cookies

  • Provider: Google Firebase (firebase.google.com)
  • Purpose: User authentication and session management for customer accounts
  • Duration: Session cookies (expire when you close your browser) and persistent cookies (up to 1 year)
  • Data Stored: Authentication tokens, user ID, session identifiers

Local Storage & Session Storage

  • Purpose: Storing quote information, form data, and user preferences locally on your device
  • Duration: Local storage persists until manually cleared; session storage expires when you close your browser
  • Data Stored: Quote details, property information, booking preferences, notification settings

Security Cookies

  • Purpose: Protect against fraudulent activity and ensure secure transmission of data
  • Duration: Session-based
  • Data Stored: CSRF tokens, security identifiers

3.2 Payment Processing Cookies

We use Stripe as our payment processor. Stripe may set cookies to facilitate secure payment processing.

Stripe Payment Cookies

  • Provider: Stripe, Inc. (stripe.com)
  • Purpose: Process payments securely, prevent fraud, and enable recurring payment functionality
  • Duration: Varies (session to 1 year)
  • Data Stored: Payment session identifiers, tokenized payment method references (NOT full credit card numbers)
  • Privacy Policy: https://stripe.com/privacy

Important: Zippy does NOT store your complete credit card information. All payment data is handled securely by Stripe using industry-standard encryption. We only store tokenized references to your payment methods.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

  • Language Preferences: Remember your preferred language
  • User Preferences: Save your notification preferences, property settings, and dashboard customizations
  • Form Data: Remember information you've entered in forms to improve your experience

3.4 Analytics and Tracking Cookies

✓ Currently NOT in use

Zippy does not currently use any analytics, advertising, or third-party tracking cookies. We do not track your browsing behavior across other websites, and we do not share your data with advertising networks.

If we decide to implement analytics tools in the future (such as Google Analytics), we will update this policy and obtain your consent where required by law.

4. Third-Party Services

We use the following third-party services that may set their own cookies:

Google Firebase

Used for user authentication, database storage, and backend services.

Privacy Policy: https://firebase.google.com/support/privacy

Stripe Payment Processing

Used for secure payment processing and PCI-compliant credit card handling.

Privacy Policy: https://stripe.com/privacy

Google Maps API

Used for address verification, geocoding, and property analysis.

Privacy Policy: https://policies.google.com/privacy

5. How to Manage Cookies

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. However, please note that if you block or delete cookies, some features of our Website may not function properly.

Browser Cookie Controls:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

5.2 Impact of Disabling Cookies

If you disable cookies, the following features may not work properly:

  • You will not be able to log in to your customer account
  • Your quote information will not be saved between sessions
  • You will not be able to complete payment transactions
  • Your preferences and settings will not be remembered
  • Recurring payment functionality will not work

5.3 Mobile Devices

For mobile devices, you can manage cookies and local storage through your device's browser settings. The process varies by device and browser, so please refer to your device's help documentation.

6. Data Retention

The length of time cookies remain on your device depends on their type:

Session Cookies

Automatically deleted when you close your browser

Persistent Cookies

Remain on your device for a set period (typically up to 1 year) or until you manually delete them

Local Storage

Persists until manually cleared by you or until we update/delete the data programmatically

7. Your Rights

Depending on your location, you may have certain rights regarding cookies and data processing:

  • Right to Access: Request information about the cookies we use and the data they collect
  • Right to Deletion: Request deletion of data stored in cookies (though this may affect functionality)
  • Right to Opt-Out: Disable non-essential cookies through browser settings
  • Right to Information: Receive clear information about our cookie practices (this policy)

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make material changes to this policy, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about our use of cookies.

9. Chat with the AI Genie

If you have any questions about our use of cookies or this Cookie Policy, please chat with our AI Genie for assistance.

Zippy Services LLC

Location: Serving Frisco, TX and surrounding areas in Collin and Denton Counties

By continuing to use our Website, you acknowledge that you have read and understood this Cookie Policy.

This Cookie Policy is part of our Terms & Conditions and should be read in conjunction with our Privacy Policy.