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Welcome to Zippy Services LLC ("Zippy," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (zippydoes.com), mobile applications, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.
When you use our Services, we may collect the following personal information that you voluntarily provide:
We currently collect limited technical information automatically when you access our Services:
To improve your experience, we temporarily store your quote and booking information on your device using browser local storage. This allows you to resume your quote if you get interrupted or close your browser.
Information stored locally includes:
Important: This data stays on YOUR device only and is not transmitted to our servers until you complete your booking. It automatically expires after 7 days and can be cleared anytime by clearing your browser data.
Important: We do not currently use analytics tools to track your browsing behavior, pages visited, time spent on pages, or referring websites. We respect your privacy and only collect what's necessary to provide our services.
We may receive information from third-party services:
We use the information we collect for the following purposes:
📱 SMS/Text Message Notifications
If you opt in to SMS notifications through your account settings, we will send you text messages about your services, including:
Opt-In Required: You must explicitly enable SMS notifications and verify your phone number before receiving text messages. Message and data rates may apply. You can opt out at any time by disabling SMS in your notification settings or by replying STOP to any message.
SMS Provider: We use Twilio for SMS delivery. For help, reply HELP to any message or contact info@zippydoes.com
Note: We do not use third-party analytics tools or create detailed user profiles for tracking purposes.
We do not sell your personal information. We may share your information in the following circumstances:
We share necessary information with service professionals who are assigned to your booking:
We work with trusted third-party service providers who help us operate our business:
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
If Zippy is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change.
We may share your information for other purposes with your explicit consent.
We implement appropriate technical and organizational security measures to protect your personal information:
We use Google reCAPTCHA Enterprise to help protect our website from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis.
The information collected is used for providing, maintaining, and improving reCAPTCHA and for general security purposes. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
⚠️ Important Note:
While we implement strong security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
After these retention periods, we will securely delete or anonymize your personal information.
Depending on your location, you may have the following rights regarding your personal information:
You have the right to request access to the personal information we hold about you and receive a copy in a portable format.
You can update most of your account information directly through your customer portal. For other corrections, contact us at info@zippydoes.com.
You can request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing transactions, dispute resolution).
You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email or by updating your notification preferences in your account settings.
You may object to certain types of processing of your personal information, such as marketing or automated decision-making.
Where we process your information based on consent, you can withdraw your consent at any time (though this won't affect processing that already occurred).
To exercise any of these rights, please contact us at:
Email: info@zippydoes.com
Subject Line: "Privacy Rights Request"
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
You have the right to request information about the categories and specific pieces of personal information we have collected, the sources, purposes, and third parties we share it with.
You have the right to request deletion of your personal information, subject to certain exceptions.
We do NOT sell your personal information. We have never sold personal information and do not plan to do so in the future.
We will not discriminate against you for exercising your CCPA rights.
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@zippydoes.com, and we will delete such information from our systems.
Zippy operates primarily in the United States (Texas, specifically Collin and Denton Counties). If you access our Services from outside the United States, please be aware that:
If we include links to third-party websites or services in the future (such as social media platforms), please be aware:
We are not responsible for the privacy practices of third-party websites or services. We encourage you to read their privacy policies before providing any personal information. This Privacy Policy applies only to information collected by Zippy.
Currently, our website does not contain links to external social media or third-party platforms.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You:
Your continued use of our Services after changes take effect constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Zippy Services LLC
Email: info@zippydoes.com
Privacy Requests Subject Line: "Privacy Rights Request"
Service Area: Frisco, TX and surrounding areas in Collin and Denton Counties
We will respond to all legitimate requests within 30 days. In some cases, we may need additional information to verify your identity or clarify your request.
By using Zippy Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
This Privacy Policy should be read in conjunction with our Terms & Conditions and Cookie Policy.