Questions about a booking, a charge on your statement, or a refund? Here is every way to reach Zippy.
A member of the Zippy team responds to email during normal business hours (Central Time). This is the best way to reach a person, including for questions about a charge from “ZIPPY” on your card statement.
Already a Zippy customer? Sign in to the Customer Portal to see your bookings, message your Pro, or ask the Zippy Genie to reschedule or cancel a visit. The Genie is an automated assistant; it can hand your question to the Zippy team when it cannot help.
Open Support Chat →The Zippy Genie answers this line. For anything it cannot handle, email support@zippydoes.com.
A visit can be cancelled for a full refund any time before the Pro starts, and every booking is covered by the 24-hour satisfaction guarantee. The details are in the Cancellation & Refund Policy.
Other policies: Terms of Service, Privacy Policy, Service Fee.
Serving Frisco, TX and surrounding areas in Collin and Denton Counties.